(Last Updated 11 October 2024)
- All products made are assembled and finished by hand in our studio.
- Due to the nature of the materials used and the processes involved, there may be imperfections but all items listed have been deemed saleable.
- All photographs and text on the website are original to Programm Works Ltd. and may not be used or copied without written permission.
- Due to the size of our company we offer free alterations or a credit note if the garment is not right for you. For customers in the UK we accept refunds within 2 working days of the garment arriving with you.
- We offer refunds on objects that are returned in their original condition, including their original packaging. Customers must contact Programm Works Ltd. with a request for a return within 5 working days of the object being delivered. Return requests outside of this timeframe will be at the discretion of our team.
- We are unable to accept international returns due to customs and duties, so we encourage you to consider measurements ahead of purchasing any of our items. We can always share more information if needed to ensure your garment, object or item is right for you.
- In the event of a faulty item a refund will be made to the card used to make payment and will be issued when the product has been received and checked by our team.
- All items must be returned in the condition that they were received and include all packaging and tags.
(1. ACCEPTANCE OF TERMS)
By placing an order on the Site, you affirm that you:
- Are at least 18 years old or have the permission of a legal guardian.
- Have read and understood these Terms and agree to be bound by them.
- Consent to our use of your personal information as described in our Privacy Policy.
(2. PRODUCT INFORMATION)
Programm Works Ltd. strives to provide accurate descriptions, pricing, and availability of our products. However, we do not guarantee that product descriptions or other content on the Site are error-free. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
a. Pricing
All prices are listed in British Pounds Sterling (£ GBP) unless otherwise stated. Prices are subject to change without notice. The price applicable to your order will be the price at the time of purchase. All prices are inclusive of VAT.
b. Product Availability
All products are subject to availability. Programm Works Ltd. reserves the right to limit quantities of any products offered. We may, at our discretion, limit or cancel quantities purchased per person, per household, or per order.
(3. ORDER PROCESS)
When you place an order on the Site, you are making an offer to purchase the products subject to these Terms. All orders are subject to acceptance by Programm Works Ltd.
a. Order Confirmation
Upon placing your order, you will receive an order confirmation email. This email serves only as an acknowledgment and does not constitute acceptance of your order. Programm Works Ltd. reserves the right to accept or decline any order.
b. Payment
We use Stripe as our third-party payment provider. Stripe securely processes your payment information. By providing your payment details, you authorise Stripe to process payments in accordance with their terms and conditions. All transactions made through Stripe are encrypted and secure.
Accepted Payment Methods:
- Credit cards (Visa, MasterCard)
- Debit cards
- Other payment methods supported by Stripe
You agree to provide accurate, complete, and current payment information for all purchases. Payment must be made in full at the time of placing an order. Programm Works Ltd. does not store your payment information; it is securely processed by Stripe. For more information on how Stripe handles your data, please refer to Stripe's Privacy Policy.
c. Payment Authorization and Security
Upon placing your order, Stripe will authorise your payment method. If there are any issues with authorisation or payment, the order may be canceled. In the event of a payment failure, you will be notified and asked to provide updated payment information.
d. Order Cancellation
Programm Works Ltd. reserves the right to cancel or refuse any order, even after it has been confirmed. If your order is canceled, we will notify you and refund any amounts paid via your original payment method.
(4. SHIPPING & DELIVERY)
Your order will be processed and shipped according to our shipping policies, which can be found [here]. Delivery estimates are provided for guidance only and do not guarantee a specific delivery date.
a. Shipping Costs
Shipping charges will be calculated and displayed at checkout. Additional fees may apply for international orders or expedited shipping options.
b. International Orders
For international deliveries, you are responsible for any applicable customs duties, taxes, or import fees. Programm Works Ltd. is not responsible for delays due to customs processing.
c. Risk of Loss
The risk of loss and title for purchased items pass to you once we hand over the order to the shipping carrier. We are not responsible for any damage or loss after the products leave our facility.
Our return and refund policy can be found [here]. Please review the policy before making any purchases.
a. Non-Returnable Items
Certain products, such as [custom-made items, digital downloads, etc.], are not eligible for return. This will be noted on the product page.
b. Refunds
If you are eligible for a refund, the refunded amount will be credited to the original payment method used for the purchase. Refunds will typically be processed within 5 working days after we receive the returned item(s).
(6. WARRANTY & LIABILITY)
a. Product Warranty
Unless otherwise specified, all products are covered by statutory rights under the Consumer Rights Act 2015 (CRA 2015). Programm Works Ltd. does not offer additional warranties unless stated on the product page.
b. Limitation of Liability
To the fullest extent permitted by law, Programm Works Ltd. disclaims all warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose. We will not be liable for any direct, indirect, incidental, punitive, or consequential damages arising out of the use or inability to use our products or services.
(7. INTELLECTUAL PROPERTY)
All content on the Site, including but not limited to text, graphics, logos, images, and design, is the property of Programm Works Ltd. or its licensors. You may not reproduce, distribute, or use any of our content without prior written consent from us.
(8. GOVERNING LAW)
These Terms, and any disputes arising out of or in connection with them or your use of the Site, will be governed by the laws of England, without regard to its conflict of laws principles.
(9. DISPUTE RESOLUTION)
a. Arbitration Location
All arbitration proceedings shall take place in England.
b. Arbitration Process
The arbitration shall be conducted in accordance with the rules of English Arbitration Centre or Arbitration Act 1996. The arbitration will be confidential, and the arbitrator’s decision will be final and binding on both parties.
c. Costs of Arbitration
Each party will bear its own costs of arbitration, but the arbitrator may award fees and costs to the prevailing party in accordance with the applicable rules.
d. Exceptions to Arbitration
Notwithstanding the above, either party may seek injunctive or other equitable relief in the courts of Scotland for matters related to intellectual property rights or unauthorised use of the Site.
(10. CHANGES TO TERMS)
Programm Works Ltd. reserves the right to modify these Terms at any time. Any changes will take effect immediately upon posting on the Site. Your continued use of the Site or purchase of products after such changes constitutes your acceptance of the revised Terms.
(11. CONTACT INFORMATION)
For any questions or concerns regarding these Terms, please contact us at:
Programm Works Ltd.
Email: contact@programm.works