(UK)
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We offer FREE tracked shipping on all UK orders, standard delivery for small items (Trousers/Incense Holder) is 2-4 working days.
* Please note lead times for large items (Stand/Chair).
(EUROPE)
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European shipping for SMALL items (Trousers/Incense holder) £10, with delivery expected between 6-8 working days.
- Please select Small Europe Tracked option at checkout.
- European shipping for LARGE items (Stand/Chair) £20.
* Please note lead times for large items (Stand/Chair).
- Please select Large Europe Tracked option at checkout.
(INTERNATIONAL)
- Unfortunately, at this time we do not offer international delivery. Please contact us if you have any questions contact@programm.works
(DELIVERY TIMESCALES)
- All garments and small items will be dispatched within three working days unless otherwise notified.
- Some larger products may take up to four weeks to be manufactured, completed and dispatched. We will provide further lead time information for each object or item(s) on request.
- Tracking details will be sent to you on dispatch of your product.
- Programm Works Ltd. cannot guarantee the availability of all products but an immediate refund will be made if an item has been previously sold or is out of stock.
- Any additional duties or taxes for European shipping are the buyers responsibility.
(RETURNS)
- For customers in the UK and Europe we offer exchanges, alterations or a credit note if the garment is not right. Customers are liable for return postage to Edinburgh, and Programm Works Ltd. will cover secondary postage costs back to the customer.
- In the event of a faulty item, a refund will be made to the card used to make payment and will be issued when the product has been received and checked by our team.
- Garments must be returned in the condition that they were received and include all packaging and tags.
- In this instance please email us within 48 hours of delivery at contact@programm.works with details and imagery of the fault.
- Please make sure that return packages are insured and tracked, Programm Works Ltd. is not responsible for them until they have been received.